Application Managed Services

Compass is a comprehensive set of Application Managed Services offerings that are designed to help your firm navigate to success.

We manage your firm’s systems for you. All of them.

Lower Costs

What is the true cost of employee turnover? If your key players are leaving every 1-2 years what is the true cost of replacing that person? Recruitment costs + training lead time + impact on business.

Mitigate Risks

Loss of key system knowledge through employee turnover can be detrimental to any business. Mitigate this risk using Helm360’s proven, scalable resource pool that has years of law firm experience.

Improve Efficiency

Our team helps you capitalize on the investment you made in your practice management or finance system by introducing incremental improvements post going live to improve efficiency.

Compass brings together our finance systems expertise and your best of breed applications (such as Elite 3E, Enterprise, ProLaw, Aderant, and IntApp), allowing us to act as an extension of your team. The managed services included in a Compass package are completely flexible; we customize them for every firm!

Through this offering, our team treats your systems like our own: we optimize, manage, monitor, and handle ongoing maintenance. We also eliminate the pain associated with upgrade testing, ensuring that new software updates to your core systems don’t cause any disruptions to your business. With our global reach, no matter where you are or what time of day it is, our skilled network of professionals is ready to take care of your systems. Compass is a simple, budget-friendly alternative to doing IT yourself.

Application Enhancement

IDE Customization. Report Customization. BizTalk/IntApp Integration. 3E Templates. All of this and more is available through Compass! Our seasoned team has been working with legal practice management and financial systems for decades, and we can do just about anything your firm might dream up.

Performance Optimization

Helm360 performs SQL Server monitoring, WAPI monitoring, performance analysis, troubleshooting, and code optimization. Performance testing is one of our areas of expertise. The system usage patterns of each firm are unique, and a bad system configuration could leave your users dead in the water. We make sure everything is calibrated correctly, all of the time.

Balancing & Data Integrity

In addition to Balancing Automation and Subledger Balancing, a Compass package gives your firm access to personalized recommendations and undisputed best practices in the industry. Because we work with many firms of all different sizes, we are familiar with common issues and know exactly how to troubleshoot them. Whereas your internal team might struggle with a novel problem for days or even weeks, Helm360 can save you time and money by taking care of the same issue much more efficiently and effectively.

Application Support

Although applications can change in unexpected ways over the years, you can rest easy knowing that Helm360 provides customization support, integration support, balancing support, and performance troubleshooting as part of Compass. Legal technology is our bread and butter, so our team constantly has eyes and ears on the ground and will be ready for changes. We will also make sure your firm's individual customizations are never put at risk.

 It’s not just the tool; it’s the intersection of the tool that Helm360 has created and their installed knowledge base. That’s the difference-maker. Helm360 has helped make my job easier.

Eric Oelzen, Executive Director

Helm360 played a critical role in helping us obtain data we were not able to produce ourselves in a timely manner. I would highly recommend Helm360 to others needing assistance with data extraction.

Beth Allie, Accounting Manager

In working with Helm360 I know that they’re of the highest caliber in terms of both knowledge and customer care. They’ve assembled one of the best consulting teams out there.

John Mahoney, Head of Financial Systems & Analytics

Learn More About what Compass Can Do for Your Firm

No obligation. No hassle. Contact us today to set up a thoughtful conversation about your firm's needs.

Need More Info?

Check out these free resources to learn more about some of the services that Helm360 can provide as part of a Compass package.

Are application managed services a smart choice for firms with their own internal IT teams?

QA testing. Is it really necessary? Find out what this popular term really means and what legal firms should expect from QA test providers.

Helm360's managed services offering is the IT solution your firm has been looking for. It puts all the risk and complexity of maintaining your firm's systems into professional hands, taking...

In today’s fast-paced business environment, converting to a new data system, inserting mass data into existing application suites, or merging one large data set into another is commonplace. Take an...