Case Study

Upgrading Elite 3E across a global law firm is never just a technical exercise. For this international firm, operating across the UK, Europe, the Middle East, Asia Pacific, and the Americas, moving from version 2.6 to 3.x required a low-risk, highly controlled approach that could protect business continuity, validate customised processes and integrations, and maintain confidence across a complex finance and practice management landscape supporting cross-border matters and high transaction volumes.

Helm360 was engaged as the specialist QA partner to design and deliver a comprehensive testing programme. Our team conducted system discovery to map the existing environment, identify impacted areas, and size the effort accurately. We then delivered two structured manual test cycles covering both a stock 3E test suite and a tailored customisation suite aligned to the firm’s configuration, alongside test automation tooling for regression and smoke testing, and a full suite of performance, load, stress, and soak tests simulating real-world global usage conditions.

The result was a successfully validated Elite 3E platform, reduced operational risk, and a smooth transition into the upgraded environment with controlled confidence. The engagement also established reusable QA and automation assets that strengthened the firm’s long-term release readiness.

Read the full case study to see how Helm360 approached discovery, regression testing, automation, and performance validation to support a successful global 3E upgrade.