Our customer was an AM Law 200 firm that provides legal services throughout the United States. They represent hundreds of businesses, large and small, in addition to select individuals. As a large and prominent firm with many attorneys working remotely due to COVID-19, the client needed its applications to function smoothly at all times. Any performance issues or downtime had the potential to cause serious disruption to the business.
After a successful Elite 3E migration, the customer started experiencing poor and intermittent performance issues with Elite 3E and Paperless Proforma. With a small in-house IT function, the customer had limited knowledge of the 3E application stack and how to further troubleshoot the root cause. Was it their infrastructure? A software bug? A customization issue?
The customer was frequently having to restart the web application, particularly during their month-end billing cycle, when 3E was under considerable load. They hired Helm360 to bring stability to a system that was fast losing the confidence of the law firm’s senior staff.