Harneys is a global, offshore law firm with offices in the British Virgin Islands, Cayman Islands, Luxembourg, Cyprus, Bermuda, and Anguilla. A full-service law firm, its offerings include all major transactional, contentious, and private client disciplines. Harneys is an extremely progressive and innovative firm that prides itself on its responsiveness. Their legal technology infrastructure must not only keep pace with a diverse workload but also support the company’s future-focused initiatives.
Since moving to a hosted environment, Harneys faced ongoing intermittent system slowdowns with their Elite Enterprise, Webview, and BI reporting. In some cases, processes that would typically take seconds to complete were often taking 30 minutes, leading to frustration within the user base. Helm360’s experience with the Elite Enterprise platform allowed us to quickly identify and rule out potential causes of the performance issues, which often arise due to suboptimal software configurations or customizations.