Helm360’s Billing Support Services: The newest solution for battling billing backlog
Billing backlog. Ugh. A common pain point for law firms big and small. It doesn’t take much for a billing backlog to become a major pain point. A staffing change, a business expansion, a complicated data project… heck! Two people on vacation can disrupt the delicate balance that is the billing workflow. And once it’s out of whack, the ensuing billing backlog can have your finance team working round the clock for weeks.
So, what do you do? The billing has to get out the door. Every day without a solution means more bills piling up, putting your revenue targets at risk.
We see this scenario… All. The. Time. We also see how the ripples these backlogs push out disrupt firm metrics and long-term goals. It creates a cascade effect that can throw off a firm’s entire year.
The pervasiveness of billing backlog has compelled us to give it a closer look. The result? A new Helm360 solution. Introducing Helm360’s Billing Support Services.
Why traditional billing backlog solutions aren’t working
The solution to billing backlog is easy: Get more hands. Traditionally, these extra hands come from temp agencies—which is why this solution isn’t working.
Temporary agencies supply you with people; however, it’s likely that these workers don’t know legal-specific applications like 3E and ProLaw. More importantly, they don’t have experience with the legal billing workflow or concepts. This leads to long ramp-up times and a delay in achieving your return on the investment.
Temporary agencies supply you with people; however, it’s likely that these workers don’t know legal-specific applications like 3E and ProLaw. More importantly, they don’t have experience with the legal billing workflow or concepts. This leads to long ramp-up times and a delay in achieving your return on the investment.
All the while, your billing backlog grows.
This gap in industry experience and knowledge is what caught our eye and got us thinking: How can firms bridge this gap quickly and effectively? What can we do to help firms leverage their tech to solve this problem? How can firms achieve ROI faster?
The Helm360 billing backlog solution
As we listened to our clients grapple with billing backlogs, we homed in on how firms could source temporary resources who could be effective immediately. The answer turned out to be staring us in the face. Literally.
The Helm360 team is staffed with professionals who know the industry’s technology and understand legal billing concepts and workflows. They know how to generate billing and are skilled at doing so accurately.
Ét voilà! The new Helm360 Billing Support Services was born.
How the new Billing Support Services works
Unlike a lot of things in legal tech, our new Billing Support Services isn’t complicated: you let us know how many people you need, we assign the right members of our nearshore-offshore team to generate your bills. It’s quick, scalable, and effective.
Our nearshore-offshore delivery model is a unique differentiator that increases our efficiency via a round-the-clock processing delivery model. While your finance team sleeps, our offshore team provides “overnight service delivery.” Our nearshore team is on-hand for urgent requests that need same-day attention. This 24/7 support clears your backlog quickly and puts your workflow back on track.
Here’s a snapshot of our process:
- Discovery. Led by our Solution Consultant, we meet with your billing leads to define your needs and document your preferred billing process.
- Project definition. We create a scope of work that your billing lead reviews, notes the needed revisions, and confirms that we’ve captured the complete process.
- System access. While the scope of work is being finalized, we engage with your IT team to establish secure access to your 3E system for the Helm360 team members.
- Customized training. Our Lead trains the assigned Helm360 team in your processes, on your 3E test system, and confirms their readiness.
- Bill processing. Our team starts generating your bills on your 3E Production system, with support and oversight from our Lead. You and your Lead receive daily progress reports at the end of every shift.
Our estimated ramp-up time for standard billing processes is approximately two weeks from project kick-off.
Here’s a snapshot from a recent engagement:
Keep it simple. Keep it effective
Leveraging your legal tech doesn’t always boil down to complicated data projects or laborious system checks. Sometimes the best solution is simple and staring you right in the face. In our case, it was our knowledgeable talent pool. Simple and effective. More importantly, it helps firms actualize ROI quickly and puts them back on track to meet their revenue projections.
Need help clearing a billing backlog? Want more Billing Support Services details? Schedule a free 30-minute consultation today.